Customer Team Leader

Co-op Group; Washington; On-site; Part time

Job summary

A community-focused retail organization in the UK is looking for a Customer Team Leader. In this role, you will lead a small team to manage daily store operations, engage with customers, and champion Co-op membership. Responsibilities include motivating your team, overseeing merchandising, and supporting various store services. This part-time position offers flexible working hours, ongoing training, and benefits such as a 30% discount and holiday allowance. Join us in making a meaningful impact in your community.

Benefits

30% discount on Co-op products

Full training and career development

Up to 10% pension contributions

36 days of holiday

24/7 access to GP appointments

Qualifications

• Experience in team leadership is beneficial but not essential.
• Flexible availability for varied shifts.

Responsibilities

• Own day-to-day store operations during your shift.
• Motivate and coach your team to deliver great service.
• Work hands-on on the shop floor and tills.
• Support store performance and HR processes.
• Champion community engagement and Co-op membership.

Skills

Passion for people and leadership

Ability to work flexibly

Skills in retail or merchandising

Job description

Customer Team Leader

Location: 459-463 Durham Road, Low Fell, Gateshead, NE9 5EX

Pay: £13.99 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (5am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview

30% colleague member discount in store - see below for more benefits

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18+ to authorise age‑related sales.

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

What you’ll bring

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑ratio, including bank holidays).
• 24/7 access to GP appointments, and colleague support programme.
• Market‑leading policies to help you through life’s big moments.

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15‑20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.