Customer Team Leader

Co-op Careers; England; On-site; GBP 80,000 - 100,000; Part time

Job summary

A retail organization in Plymouth is seeking a Customer Team Leader to guide a team dedicated to excellent customer service. The role offers part-time hours with a pay of £13.99 per hour, full training, and benefits such as 36 days of holiday, a generous pension contribution, access to healthcare, and staff discounts. This opportunity requires leadership skills and the ability to work varied shifts, including weekends.

Benefits

36 days holiday

Pension with up to 10% contribution

Access to virtual healthcare services

30% discount on all Co-op products

Qualifications

• You must be aged 18 or over to authorise age-related sales.
• Experience in coaching or supervising staff.
• Ability to work varied shifts including mornings, evenings, and weekends.

Responsibilities

• Lead the store team and supervise Customer Team Members.
• Deliver great customer service.
• Help with local store operations as needed.

Skills

Customer service skills

Leadership

Communication

Job description

Closing date : 28-11-2025

Customer Team Leader

Location : 2 Victoria Road, Plymouth, PL5 1RQ

Pay : £13.99 per hour

Contract : 20 hours per week + regular overtime, part time, permanent.

Working pattern : Varied shifts including early mornings, late evenings and weekends. You may be needed to help at another local store which will be discussed at interview.

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and perfor...