Customer Team Leader

Co-op Group; Burntisland; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Leader in Burntisland. You will deliver exceptional customer service while managing store operations and leading a team. Responsibilities include coaching staff, ensuring store compliance, and engaging with the community. The ideal candidate should possess strong customer care abilities, problem-solving skills, and teamwork orientation. Benefits include full training, competitive pay, personal development support, and discounts on products. This is a part-time role with flexible shifts.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Strong people skills to build positive relationships.

Responsibilities

• Provide friendly and thoughtful customer service.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.
• Manage diligence checks and stock accuracy.
• Support the store manager and deliver HR processes.
• Build relationships in the local community.

Skills

Customer service

Team leadership

Problem-solving

Organizational skills

Communication skills

Flexibility

Job description

Customer Team Leader

Location: 26 High Street, Kinghorn, KY3 9UE
Pay: £13.99 per hour
Contract: 22 h per week + regular overtime, part time
Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends, to be discussed at interview

Full, paid training provided. You can apply using your mobile device (no CV needed).

What you’ll do

• Provide friendly and thoughtful customer service every day, taking ownership of managing the store and handling challenging situations.
• Develop team capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to create a great shopping experience.
• Support the store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services, working closely with the team to implement change and encourage open feedback.
• Build relationships and get involved in the local community, supporting the delivery of the local Co‑op community plan.

What we’re looking for

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream, a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process and inclusion commitments on our website.