Customer Support Technician

BAE Systems; Portsmouth; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading defense manufacturer in the UK is seeking an ILS Engineer to produce and manage ILS deliverables critical for global combat ship development. In this role, you will be responsible for supporting peer reviews and ensuring compliance with technical requirements. Ideal candidates will have knowledge of ILS principles and experience in relevant technical documentation. The position offers a competitive salary and extensive benefits, including health and wellness programs.

Benefits

Competitive pension scheme

Employee share plans

Flexible health benefits

Annual incentive eligibility

Qualifications

• Knowledge of ILS principles including Design, Obsolescence Management, and Technical Documentation.
• Ability to effectively monitor time and cost reporting.
• Capability to generate staged reports supporting product lifecycle stages.

Responsibilities

• Produce ILS deliverables as directed by the Engineering Manager.
• Support peer reviews of ILS deliverables.
• Manage personal analysis areas and report progress.

Skills

Knowledge of DefStan 00-600/601

Experience in ILS practices

Technical documentation skills

Understanding of RCM

Ability to manage dependencies

Job description

Job Title

ILS Engineer

Location

Portsmouth Naval Base, Scotstoun or Filton.

Salary

Up to £45,000 depending on skills and experience.

What You'll Be Doing

• Produce ILS deliverables to the required standard, as directed by the Engineering Manager / Principal Engineer / Senior Engineer, to achieve the stated requirement.
• Support the peer reviewing of specific ILS deliverables to ensure the delivered output achieves the stated requirement.
• Manage and drive your own areas and activities of analysis, monitoring your own progress, quality and performance, reporting as required and seeking assistance when necessary.
• Pro‑actively seek direction and guidance in the identification and sourcing of suitable Subject Matter Experts and design documentation, required to support the ILS activities.
• Adopt and apply the company and project analysis tools as required and directed to meet the needs of the project.
• Develop an understanding of the technical specification aligned to the functional area of activity.
• Monitor and manage time and cost reporting for yourself as requested.
• Comply with business requirements relating to attendance, time‑keeping and reporting, expenses incurred, professional behaviours, security and commercial considerations.

Your Skills And Experiences

• Ideally knowledge of the principles of DefStan 00‑600/601, S1000DA level of experience of ILS and able to demonstrate a practical knowledge and understanding of some of the following disciplines: MTA, LORA, Technical Documentation, RCM, R&S, Facility Analysis, NATO Codification, Obsolescence Management, PHS&T analysis, and LSAR as well as common software applications / tools and an understanding of Product Safety.
• Understand the purpose, components and processes associated with each element, including identification of dependencies and relationships with other discipline areas.
• Ability to construct a reasoned and rational argument for the output produced and generate staged reports that support the solution at all stages of the product lifecycle.

Benefits

As well as a competitive pension scheme, BAE Systems offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts. You may also be eligible for an annual incentive.

The Team

This role will provide you with an exciting opportunity to work alongside suppliers worldwide in the development of the UK's most advanced generation of global combat ships. In addition, the role is further diversified by opportunities with export customers and the taking part in equipment and platform 3D scanning, equipment and compartment photographs and embedding this information along with supplementary training information into the end product. Join us and help to define the future of global maritime defence capabilities. With approximately 3,500 employees based at five UK locations and a revenue of £650 million, we pride ourselves on employing the best professionals around and offer significant opportunities for committed employees to learn and grow with us.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Security & Vetting Requirements

Many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must, as a minimum, achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date

2nd January 2026 (We reserve the right to close this vacancy early if we receive sufficient applications for the role.)