Finance Client Support Specialist – Growth & Bonus

Venquis; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Performance bonus

Training and career development opportunities

Friendly team culture

Job summary

A financial services company in Leicester is seeking a motivated Customer Service Representative to serve as the first point of contact for clients. This role involves handling enquiries, providing clear information, and ensuring outstanding service. Ideal candidates will have previous customer service experience, preferably in finance or banking, and strong communication skills. A full-time position offering training and career development opportunities is available.

Qualifications

• Previous experience in customer service required, ideally in finance or banking.
• Knowledge of FCA regulations is important.
• Understanding of savings and investments products is beneficial.

Responsibilities

• Respond to client calls, emails, and messages professionally.
• Assist clients with account queries and documentation.
• Maintain accurate client records per data protection standards.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Ability to work well under pressure

Job description

A financial services company in Leicester is seeking a motivated Customer Service Representative to serve as the first point of contact for clients. This role involves handling enquiries, providing clear information, and ensuring outstanding service. Ideal candidates will have previous customer service experience, preferably in finance or banking, and strong communication skills. A full-time position offering training and career development opportunities is available.