Response Coordinator: Fast-Paced Customer Support & Growth

OCU; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working environment

Opportunities for professional growth

Comprehensive benefits package

Job summary

OCU is looking for a confident and customer-focused individual to join their team in Leeds as a Customer Service representative. In this fast-paced role, you'll be the first point of contact for customers, resolving enquiries and building positive relationships.

The ideal candidate will have experience in a call centre or customer service, with excellent communication skills and the ability to handle challenging situations. OCU offers a supportive environment, opportunities for growth, and a comprehensive benefits package.

Qualifications

• Previous experience in a call centre or customer service role.
• Ability to empathise with customers.
• Experience in handling challenging situations calmly.

Responsibilities

• Answer inbound calls/emails and respond to customer inquiries.
• Identify and assess customers' needs to achieve satisfaction.
• Record details of customer interactions and complaints.
• Work closely with team members to resolve complex issues.
• Meet personal/team qualitative and quantitative targets.

Skills

Excellent communication skills, both verbal and written

Strong active listening skills

Ability to multi-task and manage time effectively

Proficiency in MS Office and CRM software

Ability to work under pressure

Job description

OCU is looking for a confident and customer-focused individual to join their team in Leeds as a Customer Service representative. In this fast-paced role, you'll be the first point of contact for customers, resolving enquiries and building positive relationships.

The ideal candidate will have experience in a call centre or customer service, with excellent communication skills and the ability to handle challenging situations. OCU offers a supportive environment, opportunities for growth, and a comprehensive benefits package.