Customer Support Specialist - Gateshead

Tructyre Fleet Management Limited; Gateshead; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

264 hours Annual Leave

Flexible pension scheme

Enhanced maternity & paternity pay

Medicash health cash plan

Employee Assistance Programme

Health and wellbeing program

Tyre Discount Schemes

Refer a Friend Scheme

Company Sick Pay

Job summary

A customer service-focused company in Gateshead is seeking a Customer Service Advisor to manage inbound and outbound calls, handle customer requests, and ensure satisfaction. Ideal candidates should possess excellent customer service skills and be confident in using computer systems. The role offers a salary of £25,000 per annum, 264 hours of annual leave, and various employee benefits including a wellness program and pension scheme.

Qualifications

• Previous experience in a customer service role preferred.
• Ability to work in a fast-paced environment.
• Experience with SLAs and KPIs advantageous.

Responsibilities

• Handle inbound customer calls and create work requests.
• Make outbound calls to schedule jobs and provide updates.
• Resolve customer queries and complaints.

Skills

Excellent customer service skills

Confident using computer systems

Strong communication and problem-solving abilities

Experience handling high volumes of calls

Tools

Microsoft Excel

Job description

Customer Service Advisor

Gateshead

£25,000 per annum

Full Time, working 37.5 hours per week across Monday - Sunday between 8am - 8pm

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

The Customer Service Advisor role

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing accurate invoices using our internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Service Advisor

Essential

• Excellent customer service skills.
• Confident using computer systems (including Microsoft Excel).
• Experience handling high volumes of calls in a busy environment.
• Strong communication and problem-solving abilities.

Desirable

• Experience working with SLAs and KPIs.
• Previous call centre or office admin experience.
• Knowledge of UK geography and mapping systems.

Benefits as a Customer Service Advisor

• 264 hours Annual Leave (average 22 days)
• Additional holidays for long service
• A flexible pension scheme, including life assurance
• Enchanced maternity & paternity pay
• Medicash health cash planwhich includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
• Health and wellbeing program
• Tyre Discount Schemes
• Refer a Friend Scheme
• Company Sick Pay

If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.