Customer Support Specialist CEC

Tructyre Fleet Management Limited; Gateshead; On-site; GBP 22,000 - 29,000; Part time

Benefits offered by this job

Annual leave 264h

Long service holidays

Flexible pension

Life assurance

Maternity & paternity pay

Employee Assistance Programme

Health and wellbeing program

Tyre discount schemes

Refer a Friend

Company Sick Pay

Job summary

Tructyre Fleet Management Limited in Gateshead is hiring a Customer Support Specialist to join our busy Customer Experience Centre. You’ll handle inbound calls, schedule jobs with depots, generate invoices, and resolve queries with urgency and ownership.

This part-time role is 27 hours per week, spread across Saturday to Tuesday between 8am and 8pm, with a salary of £25,625 FTE. You’ll work across phone, email, and portals while meeting KPIs on accuracy and productivity.

Qualifications

• Excellent customer service skills.
• Confident using computer systems (including Microsoft Excel).
• Experience handling high volumes of calls in a busy environment.
• Strong communication and problem-solving abilities.

Responsibilities

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing invoices using our internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Skills

Excellent customer service skills

Confident using computer systems

Experience handling high volumes of电话

Tools

Microsoft Excel

Job description

Customer Support Specialist

Gateshead

£25,625 per (Full time equivalent)

27 hours per week, across Saturday to Tuesday between 8am-8pm

Join our team atTructyreand put your customer service skills to work in a role where every call matters.

We’relooking for Customer Support Specialists to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Support Specialist role:

• Taking inbound customer calls and creating work requests.

• Making outbound calls to depots to schedule jobs and provide updates.

• Producingaccurateinvoices using our internal systems and customer platforms.

• Resolving queries and complaints with ownership and urgency.

• Communicating across phone, email, and customer portals.

• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Support Specialist:

Essential:

• Excellent customer service skills.

• Confident using computer systems (including Microsoft Excel).

• Experience handling high volumes of calls in a busy environment.

• Strong communicationand problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.

• Previouscall centre or office admin experience.

• Knowledge of UK geography and mappingsystems.[Text Wrapping Break]

Benefits as a Customer Support Specialist:

• 264 hours Annual Leave (full time equivalent)

• Additionalholidays for long service

• A flexible pension scheme, including life assurance

• Enchancedmaternity & paternity pay

• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)

• Health and wellbeing program

• Tyre Discount Schemes

• Refer a Friend Scheme

• Company Sick Pay

Ifyou’reenthusiastic, reliable, and ready to make a difference –we’dlove to hear from you.

About Us

Tructyre’smission is toeliminatetyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-riskingisn’tjust about tyres;it’sabout making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.