Customer Service advisor

Cactus Search; Newcastle upon Tyne; Hybrid; GBP 26,500 - 30,475; Full time

Benefits offered by this job

Excellent pension scheme

Career progression

Job summary

Cactus Search in Newcastle City Centre is hiring a Customer Service Advisor (Telephone Based) for a 9am–5pm role. This permanent position includes 12 weeks of onsite training, then hybrid work with 2 days in the office.

The salary is £26,500 with 26 days holiday plus bank holidays, a strong pension scheme, and clear progression within a global business.

Responsibilities

• Handling inbound customer calls
• Providing support, guidance, and solutions
• Delivering a high-quality customer experience every time

Job description

Customer Service Advisor (Telephone Based) - 9am till 5pm

12 weeks months onsite Training, then Hybrid 3 days at home per week.

Newcastle City Centre | £26,500 | Monday–Friday, 9–5

Join a global financial services brand in a modern, open‑plan office right in the heart of Newcastle. This is a permanent opportunity from day one, perfect for someone who enjoys helping people and delivering great service over the phone.

What you’ll be doing:

• Handling inbound customer calls
• Providing support, guidance, and solutions
• Delivering a high‑quality customer experience every time

What’s on offer:

• £26,500 salary
• 3 months full training onsite, then hybrid (2 days in office)
• 26 days holiday + bank holidays
• Excellent pension scheme
• Clear progression within a global business

If you’re confident on the phone, customer‑focused, and looking for a stable role with real growth potential—this could be the one for you.