Customer Support Advisor / Administrator

Toyota Material Handling Logistics Solutions AB; Warrington; On-site; GBP 12,398 - 16,531; Part time

Benefits offered by this job

Competitive salary

Company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Discount platform with instant offers

Job summary

Toyota Material Handling UK is seeking a part-time, temporary Customer Support Advisor in Warrington to provide high quality administration support to customers. You will handle first line support for our sales and service operations and assist internal departments and customers with inquiries and quotations.

This role focuses on one key business area while offering a supportive environment and opportunities to contribute to customer portal updates and activity reporting.

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests
• Ability to follow company health and safety procedures.

Responsibilities

• Handle high volume customer calls including breakdowns.
• Provide high quality administration support to internal departments and customers.
• Respond to customer enquiries efficiently.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support for focus business area.

Skills

Communication

Time management

Health & safety

Job description

We are looking for a part time, temporary Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day‑to‑day basis this is what you would be doing:

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers
• Respond efficiently to all customer enquiries
• Update customer and supplier portals and monitor activity
• Update activity reports as required
• Provide quotations to customers as required
• Support for your focus business area

Skills & Qualifications

Here is a quick tick list for the other skills we are looking for:

• Excellent written and verbal communication skills
• Excellent time management skills and ability to react quickly to requests
• Ability to follow company health and safety procedures

What We Offer

• Competitive salary
• Attractive company pension
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers

Toyota Material Handling UK is an equal opportunities employer.