Customer Service Specialist

Tructyre Fleet Management Limited; Gateshead; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

264 hours Annual Leave (full time)

Flexible pension scheme

Life assurance

Health and wellbeing program

Tyre Discount Schemes

Refer a Friend Scheme

Company Sick Pay

Job summary

Tructyre Fleet Management Limited in Gateshead is hiring a Customer Service Specialist to handle inbound and outbound calls, create work requests, and provide updates to depots. You will use internal systems to generate invoices and support customers across phone, email and portals.

The role requires delivering excellent service, meeting KPIs, and solving problems in a fast-paced environment. Strong communication and Excel skills are essential for success.

Qualifications

• Essential: excellent customer service skills.
• Confident using computer systems (including Microsoft Excel).
• Experience handling high volumes of calls in a busy environment.
• Strong communication and problem-solving abilities.

Responsibilities

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing accurate invoices using internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Skills

Customer service

High call volume handling

Communication

Problem solving

Tools

Excel

Job description

Customer Service Specialist

Gateshead

£25,625 per

37.5 hours per week, across Saturday to Tuesday between 8am-8pm

Join our team atTructyreand put your customer service skills to work in a role where every call matters.

We’relooking for Customer Service Specialists to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Service Specialist role:

• Taking inbound customer calls and creating work requests.

• Making outbound calls to depots to schedule jobs and provide updates.

• Producingaccurateinvoices using our internal systems and customer platforms.

• Resolving queries and complaints with ownership and urgency.

• Communicating across phone, email, and customer portals.

• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Service Specialist:

Essential:

• Excellent customer service skills.

• Confident using computer systems (including Microsoft Excel).

• Experience handling high volumes of calls in a busy environment.

• Strong communicationand problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.

• Previouscall centre or office admin experience.

• Knowledge of UK geography and mappingsystems.[Text Wrapping Break]

Benefits as a Customer Service Specialist:

• 264 hours Annual Leave (full time equivalent)

• Additionalholidays for long service

• A flexible pension scheme, including life assurance

• Enchancedmaternity & paternity pay

• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)

• Health and wellbeing program

• Tyre Discount Schemes

• Refer a Friend Scheme

• Company Sick Pay

About Us

Tructyre’smission is toeliminatetyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-riskingisn’tjust about tyres;it’sabout making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.