Customer Experience Specialist: Quick, Problem-Solving Support

Tructyre Fleet Management Limited; Gateshead; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

264 hours Annual Leave (full time)

Flexible pension scheme

Life assurance

Health and wellbeing program

Tyre Discount Schemes

Refer a Friend Scheme

Company Sick Pay

Job summary

Tructyre Fleet Management Limited in Gateshead is hiring a Customer Service Specialist to handle inbound and outbound calls, create work requests, and provide updates to depots. You will use internal systems to generate invoices and support customers across phone, email and portals.

The role requires delivering excellent service, meeting KPIs, and solving problems in a fast-paced environment. Strong communication and Excel skills are essential for success.

Qualifications

• Essential: excellent customer service skills.
• Confident using computer systems (including Microsoft Excel).
• Experience handling high volumes of calls in a busy environment.
• Strong communication and problem-solving abilities.

Responsibilities

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing accurate invoices using internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Skills

Customer service

High call volume handling

Communication

Problem solving

Tools

Excel

Job description

Tructyre Fleet Management Limited in Gateshead is hiring a Customer Service Specialist to handle inbound and outbound calls, create work requests, and provide updates to depots. You will use internal systems to generate invoices and support customers across phone, email and portals.

The role requires delivering excellent service, meeting KPIs, and solving problems in a fast-paced environment. Strong communication and Excel skills are essential for success.