Customer Service Advisor

HGVTraders LTD.; Burradon; Remoto; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

In-house training

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Annual Company Success Payment

Descrizione del lavoro

HGVTraders LTD. in Newcastle is offering a Customer Service Advisor role. You will welcome customers, coordinate servicing and maintenance, raise invoices, and keep customers up to date with progress.

The role focuses on delivering first-class service with an organised, proactive approach. The package includes in-house training to support career progression, 25 days holiday plus public holidays, a competitive pension, retail discounts, 4x basic salary life insurance, and eligibility for an

Competenze

• Strong customer-service mindset with professional communication.
• Experience handling administrative tasks and invoicing.
• Ability to work independently and plan/coordinate work.

Mansioni

• Meet and greet customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Descrizione del lavoro

Customer Service Advisor

Customer Service Advisor - Newcastle

Working Hours: Monday to Friday - Week 1 : 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT)

From £27,200, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing Date: 27/11/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country / Region: GB

Location(s): Newcastle-upon-Tyne, GB, NE12 5UW

Required Travel: 0%

Workplace: On-site