Customer Support Representative

MPJ Recruitment Ltd; Aberford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Full training

Career progression

Supportive team environment

Job summary

MPJ Recruitment Ltd, on behalf of a well-established energy company, is recruiting a Customer Support Representative in Shipley. The role is primarily administration-based with some telephone customer service, and is office-based.

You will join a busy Customer Operations team, handling enquiries, updating records and supporting billing and service queries while delivering excellent customer service. The position offers full training, career progression opportunities and a supportive team

Qualifications

• At least two years' experience in customer service, administration or a similar role.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, and the ability to learn new systems.
• Excellent organisational skills and the ability to prioritise your workload.
• A professional, friendly and customer-focused approach.
• The ability to solve problems, use your initiative and work effectively within a team.

Responsibilities

• Managing customer enquiries via email and calls.
• Updating customer accounts and records.
• Assisting with billing and appointment bookings.
• Logging issues and escalating when needed.
• Liaising with internal teams to resolve queries.
• Maintaining accurate information on internal systems.
• Supporting day-to-day admin duties.
• Identifying opportunities to improve processes and deliver a positive customer experience.

Skills

Customer service

Administration

Communication

Teamwork

Tools

Microsoft Office

Job description

Customer Support Representative

Location: Shipley
Salary: £26,277.50 + bonus
Hours: Full-time, Monday to Friday
Working Arrangement: Office-based

The Opportunity

Are you an organised, customer-focused individual looking for your next opportunity with a great team? MPJ Recruitment are pleased to be working alongside a well-established energy company who are looking for a Customer Support Representative to join their growing team in Shipley.

This is a varied, primarily administration-based role with some telephone customer service, making it ideal for someone who enjoys keeping things organised, resolving queries and ensuring customers receive an excellent level of support.

The Role

Working as part of a busy Customer Operations team, you will provide administrative support, manage customer enquiries and ensure records are accurate and up to date. While the role includes some inbound calls, the main focus is on administration, processing information and helping queries progress smoothly.

Key responsibilities will include:

• Managing customer enquiries via email and other digital communication channels, alongside some telephone calls.
• Updating customer accounts, maintaining accurate records and completing general administrative tasks.
• Assisting with billing and account queries, appointment bookings and general service enquiries.
• Logging customer issues and complaints, ensuring they are passed to the appropriate team when necessary.
• Liaising with internal departments to help resolve queries efficiently.
• Keeping customers informed and ensuring information is recorded accurately on internal systems.
• Supporting the wider team with day-to-day operational and administrative duties.
• Identifying opportunities to improve processes and deliver a positive customer experience.

About You

We're looking for someone who is organised, proactive and confident communicating with customers. You'll enjoy working as part of a team, have good attention to detail and be comfortable managing a varied administrative workload.

Ideally, you will have:

• At least two years' experience in customer service, administration or a similar role.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, and the ability to learn new systems.
• Excellent organisational skills and the ability to prioritise your workload.
• A professional, friendly and customer-focused approach.
• The ability to solve problems, use your initiative and work effectively within a team.

Experience within the energy or utilities sector would be beneficial but is not essential.

What's on Offer?

• 25 days holiday plus bank holidays
• Full training and ongoing development
• Career progression opportunities
• Supportive team environment

Interested?

If you have previous customer service or administration experience and are looking for your next opportunity in Shipley, we'd love to hear from you.