Customer Service Handler

MPJ Recruitment; Bradford; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Hybrid working

Full training and ongoing development

Supportive team environment

Career progression opportunities

A varied and rewarding role where no 두

Job summary

MPJ Recruitment is seeking a Customer Service Handler in Bradford to manage inquiries across phone, email and webchat, taking ownership from start to finish and delivering professional resolutions.

You will use CRM systems and Microsoft Office, work across multiple channels in a fast-paced environment, and benefit from hybrid working and ongoing training.

If you are proactive, customer-focused and enjoy varied daily challenges, this full-time role could be your next step.

Qualifications

• Minimum of 2 years' experience in a customer service role.
• Excellent communication and problem-solving skills.
• Comfortable working across multiple communication channels.
• Customer-focused, organised and able to work in a fast-paced environment.
• Confident using Microsoft Office and CRM systems.
• A proactive team player with a positive attitude.
• Experience within utilities or energy is beneficial but not essential.

Responsibilities

• Handle customer enquiries across phone, email, webchat and digital channels.
• Take ownership of customer cases through to resolution.
• Assist with account queries, appointments and general service requests.
• Resolve complaints while managing customer expectations.
• Maintain accurate records using CRM systems.
• Work closely with internal teams to deliver timely resolutions.
• Identify opportunities to improve customer experience and service delivery.

Skills

Communication skills

Problem-solving

Multichannel support

CRM systems

Team player

Utilities experience

Tools

Microsoft Office

Job description

Customer Service Handler

Location: Bradford Salary: Up to £30k (DOE) Job Type: Full Time

The Role

As a Customer Service Handler, you'll manage customer enquiries from start to finish, taking ownership of cases and ensuring every interaction is handled professionally. You'll support customers via telephone, email, webchat and other digital channels, providing efficient resolutions and excellent service.

Key Responsibilities

• Handle customer enquiries across phone, email, webchat and digital channels.
• Take ownership of customer cases through to resolution.
• Assist with account queries, appointments and general service requests.
• Resolve complaints while managing customer expectations.
• Maintain accurate records using CRM systems.
• Work closely with internal teams to deliver timely resolutions.
• Identify opportunities to improve customer experience and service delivery.

About You

• Minimum of 2 years' experience in a customer service role.
• Excellent communication and problem-solving skills.
• Comfortable working across multiple communication channels.
• Customer-focused, organised and able to work in a fast-paced environment.
• Confident using Microsoft Office and CRM systems.
• A proactive team player with a positive attitude.
• Experience within utilities or energy is beneficial but not essential.

What's on Offer?

• Competitive salary.
• 25 days holiday + bank holidays.
• Hybrid working.
• Full training and ongoing development.
• Supportive team environment.
• Career progression opportunities.
• A varied and rewarding role where no two days are the same.

If you're looking for your next customer service opportunity and enjoy helping customers while working in a fast-paced environment, we'd love to hear from you.