Customer Support & Admin Specialist – Shipley

MPJ Recruitment Ltd; Saltaire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Full training

Career progression

Supportive team

Job summary

MPJ Recruitment Ltd in Shipley is recruiting for a Customer Support Representative for a well-established energy company. This is a full-time, office-based role with a focus on administration and some telephone support.

You will manage customer enquiries, update records, assist with billing, log issues, liaise with internal teams, and help improve processes while delivering excellent customer service.

Qualifications

• At least two years' experience in customer service, administration or a similar role.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, and the ability to learn new systems.
• Excellent organisational skills and the ability to prioritise your workload.
• Professional, friendly and customer-focused approach.

Responsibilities

• Managing customer enquiries via email and other digital channels, alongside some telephone calls.
• Updating customer accounts, maintaining accurate records and completing general administrative tasks.
• Assisting with billing and account queries, appointment bookings and general service enquiries.
• Logging customer issues and complaints, ensuring they are passed to the appropriate team.
• Liaising with internal departments to help resolve queries efficiently.
• Keeping customers informed and ensuring information is recorded accurately on internal systems.
• Supporting the wider team with day-to-day operational and administrative duties.
• Identifying opportunities to improve processes and deliver a positive customer experience.

Skills

Customer service

Administration

Communication

IT skills

Organisational skills

Problem solving

Teamwork

Tools

Microsoft Office

Job description

MPJ Recruitment Ltd in Shipley is recruiting for a Customer Support Representative for a well-established energy company. This is a full-time, office-based role with a focus on administration and some telephone support.

You will manage customer enquiries, update records, assist with billing, log issues, liaise with internal teams, and help improve processes while delivering excellent customer service.