Customer Centric Administrator

Square Peg Associates; Burnley, Borough of Rossendale; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Supportive team culture

Valuable experience in a dynamic environment

Job summary

A leading recruitment consultancy in the UK is seeking a motivated individual for an administrative and customer support role. This position involves delivering accurate customer service, managing inquiries, and maintaining high-quality data management. Ideal candidates should have a strong background in customer support, excellent communication, and attention to detail. Offering a competitive salary of £26,000 – £29,000, 25 days holiday, and a supportive team environment focused on growth and collaboration.

Qualifications

• Strong administrative or customer support background in B2B environments.
• Excellent communication skills to handle queries professionally.
• High attention to detail and accuracy.

Responsibilities

• Deliver customer service and administrative support efficiently.
• Manage incoming inquiries and provide guidance professionally.
• Maintain data accuracy in the company CRM system.
• Prioritize workloads in a fast-paced environment.
• Use sound judgment to resolve issues and ensure smooth operations.

Skills

Customer support experience

Organisational skills

Communication skills

Attention to detail

Job description

Overview

Are you looking to join a high‑performing organisation where your administrative expertise and problem‑solving skills can truly shine?

We are on the lookout for business to business customer support experience, someone who is great at building rapport with your customer, is super organised and people‑focused.

Responsibilities

• Deliver efficient, accurate customer service and administrative support across a variety of tasks.
• Manage incoming enquiries, providing clear, professional guidance with empathy, professionalism and confidence.
• Maintain high standards of data accuracy, documentation, and customer record‑keeping via the company CRM database.
• Prioritise workloads effectively in a fast‑paced environment, adapting quickly to changing demands.
• Use sound judgement to resolve issues, escalate when needed, and ensure smooth day‑to‑day operations.

The role is a 50/50 split of customer support to admin tasks.

Work office hours Monday to Thursday 9am-5pm, Friday finish at 2.30pm.

What were looking for / Qualifications

• Strong administrative or customer support background - ideal for candidates from admin, contact centre, logistics, business to business support or sales administrative environment.
• Excellent communication skills with the ability to handle queries or complex situations professionally.
• High attention to detail and accuracy when providing system or customer updates.

Whats in it for you?

• a competitive salary of 26,000 – 29,000 per annum
• 25 days holiday plus bank holidays
• A chance to broaden your administrative and customer driven skill set and gain valuable experience in a dynamic operations environment.
• A supportive team culture that values growth, collaboration, and continuous improvement.

If youre motivated, detail‑oriented, and ready to bring your customer relations and administrative expertise to a role where you can make a real impact, wed love to hear from you.

Locations

• Rossendale
• Burnley

Join this dynamic team and contribute to the continued growth! If youre an ambitious individual with a passion for your work, wed love to hear from you.

About Square Peg Associates:

At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them.

If youre interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.