Customer Service Assistant

Nicholas Associates Group Limited; Saltaire; On-site; GBP 18,000 - 19,000; Full time

Job summary

Nicholas Associates Group Limited is recruiting a Customer Service Advisor in Shipley to join a busy team on a temporary to permanent basis after a 12-week probation. You will deliver outstanding service and support customers with enquiries.

This role offers a friendly office environment, overtime premium, and clear career progression. Apply now to develop your customer service skills within a supportive company.

Qualifications

• Previous customer service experience preferred.
• Organised and computer literate.
• Customer-focused mindset.

Responsibilities

• Deliver outstanding customer service to clients
• Handle customer queries and issues efficiently and professionally
• Support customers with enquiries, account management, and problem resolution
• Maintain accurate and up-to-date client records
• Work closely with internal teams to ensure a high level of customer satisfaction

Job description

Customer Service Advisor

We are currently recruiting on behalf of our client in Shipley for a Customer Service Advisor to join their busy and friendly team. This is an excellent opportunity for someone looking to develop their career within a supportive environment.

Contract Type

Contract Type: Temporary to Permanent (after 12-week probation)

Pay Rate

Pay Rate: £12.71 - £13.50 per hour (depending on experience)

Working Hours

• Monday to Friday 8.30am -5.00pm

Responsibilities

• Deliver outstanding customer service to clients
• Handle customer queries and issues efficiently and professionally
• Support customers with enquiries, account management, and problem resolution
• Maintain accurate and up-to-date client records
• Work closely with internal teams to ensure a high level of customer satisfaction

What's on Offer

• Friendly and supportive office environment
• Overtime paid at a premium rate
• Genuine career progression opportunities

This role is ideal for someone who is customer-focused, organised, and eager to grow within a dynamic team.

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.