Sales & Customer Support Administrator

Clear Utility Solutions Ltd.; Northampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Flexible working

Paid training

Team events

Job summary

Clear Utility Solutions Ltd. in Northampton is seeking a highly organized Sales & Customer Support Administrator to join our friendly team. This hybrid role blends sales administration, customer service and business support, ideal for someone who enjoys working with people, solving problems and delivering accurate results.

You will maintain CRM records, process sales, support contract renewals and aid planning and events. The role offers 33 days holiday incl.

Qualifications

• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Excellent customer service and relationship management skills.
• Good problem solving and analytical ability.
• Experience using CRM systems and sales tools.

Responsibilities

• Process sales accurately using the Sales Tracker and CRM.
• Complete manual sales uploads where required.
• Add and monitor web leads within the CRM.
• Maintain accurate customer records and ensure CRM data integrity.
• Monitor sales processing to identify and resolve errors.
• Support the sales team with objection handling where appropriate.
• Raise, manage and resolve customer queries in a timely manner.
• Liaise with suppliers and customers to resolve complex issues.
• Track customer queries through to completion with updates.
• Build strong relationships with customers and suppliers to improve service.
• Collect, analyse and report business data as required.
• Assist with planning and organisation of meetings and events.
• Support marketing activities, including case studies and branded materials.
• Provide general administrative support to the wider business.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Problem solving

CRM experience

Microsoft Excel

Outlook

Tools

CRM systems

Sales Tracker

Microsoft Excel

Word

Outlook

Job description

Workspace

Hybrid

Competitive, depending on experience

About the Role

We are looking for a highly organized and proactive Sales & Customer Support Administrator to join our friendly team. This is a varied and dynamic role that combines sales administration, customer service and business support, making it ideal for someone who enjoys working with people, solving problems and ensuring every task is completed accurately and efficiently.

The successful candidate will play an important role in supporting our day to day operations, maintaining excellent customer service standards and helping the business continue to grow. In return, you’ll join a stable and well respected local company that values teamwork, recognises individual contributions and offers a positive working environment where people genuinely enjoy coming to work. Benefits include 33 days paid holiday including bank holidays, flexible and home working and paid training opportunities and regular teambuilding exercises including charity events and days out.

Key Responsibilities

• Process sales accurately using the Sales Tracker and CRM.
• Complete manual sales uploads where required.
• Add and monitor web leads within the CRM.
• Maintain accurate customer records and ensure CRM data integrity.
• Monitor sales processing to identify and resolve errors.
• Support the sales team with objection handling where appropriate.
• Raise, manage and resolve customer queries in a timely and professional manner.
• Liaise with suppliers and customers to investigate and resolve complex issues.
• Track customer queries through to completion, providing regular updates where required.
• Build strong working relationships with customers and suppliers to improve service delivery and support contract renewals.
• Collect, analyse and report business data as required.
• Assist with the planning and organisation of company meetings and team events.
• Support marketing and communications activities, including producing case studies, customer success stories and branded materials.
• Provide general administrative support to the wider business as required.

Skills & Experience

• Excellent organisational and administrative skills.
• Strong attention to detail with a high level of accuracy.
• Excellent written and verbal communication skills.
• Strong customer service and relationship management skills.
• Good problem solving and analytical ability.
• Proficient in Microsoft Excel, Word and Outlook.
• Experience using CRM systems.
• Ability to manage multiple priorities and work to deadlines.
• Professional and confident when communicating with customers and suppliers.
• Previous experience within the energy industry.
• Knowledge of utility billing and supplier processes.
• Experience producing reports and analysing business data.
• Experience supporting marketing or business development activities.

Personal Attributes

• Customer focused with a positive and professional approach.
• Reliable and dependable.
• Self-motivated and able to work independently.
• A collaborative team player.
• Adaptable and willing to take on new responsibilities.
• Committed to delivering high standards of service and continuous improvement.