Administrative Customer Support Specialist - Shipley

MPJ Recruitment Ltd; Aberford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Full training

Career progression

Supportive team environment

Job summary

MPJ Recruitment Ltd, on behalf of a well-established energy company, is recruiting a Customer Support Representative in Shipley. The role is primarily administration-based with some telephone customer service, and is office-based.

You will join a busy Customer Operations team, handling enquiries, updating records and supporting billing and service queries while delivering excellent customer service. The position offers full training, career progression opportunities and a supportive team

Qualifications

• At least two years' experience in customer service, administration or a similar role.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, and the ability to learn new systems.
• Excellent organisational skills and the ability to prioritise your workload.
• A professional, friendly and customer-focused approach.
• The ability to solve problems, use your initiative and work effectively within a team.

Responsibilities

• Managing customer enquiries via email and calls.
• Updating customer accounts and records.
• Assisting with billing and appointment bookings.
• Logging issues and escalating when needed.
• Liaising with internal teams to resolve queries.
• Maintaining accurate information on internal systems.
• Supporting day-to-day admin duties.
• Identifying opportunities to improve processes and deliver a positive customer experience.

Skills

Customer service

Administration

Communication

Teamwork

Tools

Microsoft Office

Job description

MPJ Recruitment Ltd, on behalf of a well-established energy company, is recruiting a Customer Support Representative in Shipley. The role is primarily administration-based with some telephone customer service, and is office-based.

You will join a busy Customer Operations team, handling enquiries, updating records and supporting billing and service queries while delivering excellent customer service. The position offers full training, career progression opportunities and a supportive team