Customer Support Pro - Growth Path in Fintech

Taptap Send; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company in the UK seeks a Customer Support Agent to provide exceptional support via chat, email, and phone. This role offers opportunities for career advancement into Tier 2 positions, handling complex cases. The ideal candidate has over a year of experience in customer service and is fluent in English plus another language. The company values diversity and encourages applicants from underrepresented communities.

Qualifications

• 1+ years of experience in customer support or related field.
• Strong verbal and written communication skills.
• Ability to multitask and manage stressful situations.

Responsibilities

• Provide support via chat, email, and phone.
• Document customer interactions accurately.
• Resolve customer issues efficiently.

Skills

Communication skills

Problem-solving

Multitasking

Patience and empathy

Organized and detail-oriented

Fluent in English and another language

Job description

A leading fintech company in the UK seeks a Customer Support Agent to provide exceptional support via chat, email, and phone. This role offers opportunities for career advancement into Tier 2 positions, handling complex cases. The ideal candidate has over a year of experience in customer service and is fluent in English plus another language. The company values diversity and encourages applicants from underrepresented communities.