Customer Support & Order Coordinator

Emplas; Wellingborough; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus

28 days holidays

Birthday day off

Holiday purchase scheme

Pension scheme

Ongoing training

Social events

Recognition Awards

Length of Service Rewards

Job summary

Emplas, one of the UK's largest window and door fabricators, is seeking a Customer Service Representative. In this role, you will build close relationships with both new and long-standing customers while assisting them with product enquiries and processing stock orders.

You should have at least 1 year of experience in a customer service role and strong organizational skills. The position offers a salary of £24,500 per annum, along with a quarterly bonus and generous holiday benefits.

Qualifications

• 1 year experience in a customer service role, ideally in manufacturing/construction.
• Natural rapport with customers and resilience.
• Excellent organizational and planning skills.

Responsibilities

• Maintain and develop relationships with customers.
• Assist customers with product enquiries.
• Inform customers about order lead-time.

Skills

Customer service experience

Telephone confidence

Organizational skills

IT skills

Attention to detail

Multi-tasking

Tools

Microsoft Word

Excel

Outlook

Job description

Emplas, one of the UK's largest window and door fabricators, is seeking a Customer Service Representative. In this role, you will build close relationships with both new and long-standing customers while assisting them with product enquiries and processing stock orders.

You should have at least 1 year of experience in a customer service role and strong organizational skills. The position offers a salary of £24,500 per annum, along with a quarterly bonus and generous holiday benefits.