Customer Support Coordinator - Manufacturing

Emplas Window Systems Limited; Wellingborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Birthday day off

Pension scheme

Holiday purchase

Salary sacrifice

Ongoing training

Social events

Recognition awards

Length of service

Job summary

Emplas Window Systems Limited in the United Kingdom is seeking a customer service focused role to build and maintain strong relationships with customers, handle enquiries about products and services, and keep customers informed on order lead times.

The role requires resilience, strong communication skills, and good IT abilities with Word, Excel and Outlook. The team emphasizes service excellence and offers a competitive salary and benefits.

Qualifications

• 1 year of customer service experience, manufacturing preferred.
• Confidence using the telephone, resilient with natural rapport.
• Excellent organisational and planning skills.
• Excellent IT skills: Word, Excel, Outlook.

Responsibilities

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

Skills

Customer service

Phone communication

Organisational skills

IT skills

Tools

Microsoft Word

Excel

Outlook

Job description

Emplas Window Systems Limited in the United Kingdom is seeking a customer service focused role to build and maintain strong relationships with customers, handle enquiries about products and services, and keep customers informed on order lead times.

The role requires resilience, strong communication skills, and good IT abilities with Word, Excel and Outlook. The team emphasizes service excellence and offers a competitive salary and benefits.