Customer Support Coordinator

Emplas Window Systems Limited; Wellingborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Birthday day off

Pension scheme

Holiday purchase

Salary sacrifice

Ongoing training

Social events

Recognition awards

Length of service

Job summary

Emplas Window Systems Limited in the United Kingdom is seeking a customer service focused role to build and maintain strong relationships with customers, handle enquiries about products and services, and keep customers informed on order lead times.

The role requires resilience, strong communication skills, and good IT abilities with Word, Excel and Outlook. The team emphasizes service excellence and offers a competitive salary and benefits.

Qualifications

• 1 year of customer service experience, manufacturing preferred.
• Confidence using the telephone, resilient with natural rapport.
• Excellent organisational and planning skills.
• Excellent IT skills: Word, Excel, Outlook.

Responsibilities

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

Skills

Customer service

Phone communication

Organisational skills

IT skills

Tools

Microsoft Word

Excel

Outlook

Job description

Job Advert

Company Description

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

You will have:

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
• Confidence using the telephone, be resilient and have a natural rapport with customers.
• Excellent organisational and planning skills.
• Excellent IT skills, Microsoft Word, Excel, Outlook.
Ability to effectively handle multiple tasks in a fast paced environment.
• Excellent attention to detail.

In return, we offer:

Salary: £24,500 per annum

Working hours: 37.5 hours per week. Monday - Friday 09:00-17:30 with a 30 60 minute break per day

• 28 days holidays (including bank holidays)
• Birthday day off
• Holiday purchase scheme
• Pension scheme
• Ongoing training and personal development opportunities
• Salary sacrifice schemes*
• Social events
• Recognition Awards
• Length of Service Rewards