Customer Support Coordinator

Emplas; Wellingborough; Hybride; GBP 22 000 - 27 000; Plein temps

Avantages offerts par ce poste

Quarterly bonus

28 days holidays

Birthday day off

Holiday purchase scheme

Pension scheme

Ongoing training

Social events

Recognition Awards

Length of Service Rewards

Résumé du poste

Emplas, one of the UK's largest window and door fabricators, is seeking a Customer Service Representative. In this role, you will build close relationships with both new and long-standing customers while assisting them with product enquiries and processing stock orders.

You should have at least 1 year of experience in a customer service role and strong organizational skills. The position offers a salary of £24,500 per annum, along with a quarterly bonus and generous holiday benefits.

Qualifications

• 1 year experience in a customer service role, ideally in manufacturing/construction.
• Natural rapport with customers and resilience.
• Excellent organizational and planning skills.

Responsabilités

• Maintain and develop relationships with customers.
• Assist customers with product enquiries.
• Inform customers about order lead-time.

Connaissances

Customer service experience

Telephone confidence

Organizational skills

IT skills

Attention to detail

Multi-tasking

Outils

Microsoft Word

Excel

Outlook

Description du poste

Job Advert

Company Description

Emplas is one of the UK's largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry's most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain's homes.

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

You will have:

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
• Confidence using the telephone, be resilient and have a natural rapport with customers.
• Excellent organisational and planning skills.
• Excellent IT skills, Microsoft Word, Excel, Outlook.
• Ability to effectively handle multiple tasks in a fast paced environment.
• Excellent attention to detail.

In return, we offer:

Salary: £24,500 per annum

Working hours: 37.5 hours per week. Monday - Friday 09:00-17:30 with a 30 60 minute break per day

• Quarterly bonus available
• 28 days holidays (including bank holidays)
• Birthday day off
• Holiday purchase scheme
• Pension scheme, employers contribution increases after 3 years service
• Ongoing training and personal development opportunities
• Salary sacrifice schemes*
• Social events
• Recognition Awards
• Length of Service Rewards