Customer Support Coordinator

Emplas Window Systems; Wellingborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

28 days holidays

Birthday day off

Pension scheme

Training & development

Salary sacrifice schemes

Social events

Recognition awards

Length of service rewards

Job summary

Emplas Window Systems in the UK is seeking a Customer Service Advisor to support our growing manufacturing business. You will maintain and develop relationships with customers, assist with product enquiries, inform on lead times and liaise with other departments to resolve issues.

You will also receive and process stock orders accurately and strive to exceed expectations on quality and service. Working hours are 37.5 per week, with 28 days holidays, a pension scheme and ongoing training and

Qualifications

• 1 year experience in customer service role, preferably in manufacturing.
• Confident on the telephone with good rapport.
• Strong organisational and planning abilities.
• Good IT skills including Word, Excel, Outlook.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent attention to detail.

Responsibilities

• Maintain and develop relationships with customers.
• Assist customers with product and service enquiries.
• Inform and update customers on order lead times.
• Liaise with other departments to resolve queries.
• Receive and process stock orders accurately by deadlines.
• Exceed customer expectations on quality and service.

Skills

Customer service

Telephone handling

Organisational skills

IT skills

Attention to detail

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

Position:

What you’ll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.


• Assisting customers with all enquiries about our products and services.


• Inform & update customers on order lead-time.


• Liaising with other departments to resolve customer issues/queries.


• Receive and process customers stock orders accurately and by agreed deadlines.


• Surpassing customer expectations on quality and service levels.

Requirements:

You will have:

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).


• Confidence using the telephone, be resilient and have a natural rapport with customers.


• Excellent organisational and planning skills.


• Excellent IT skills, Microsoft Word, Excel, Outlook.


• Ability to effectively handle multiple tasks in a fast paced environment.


• Excellent attention to detail.

Other information:

In return, we offer:

Salary: £24,500 per annum

Working hours: 37.5 hours per week. Monday - Friday 09:00-17:30 with a 30 60 minute break per day

• 28 days holidays (including bank holidays)


• Birthday day off


• Holiday purchase scheme


• Pension scheme


• Ongoing training and personal development opportunities


• Salary sacrifice schemes*


• Social events


• Recognition Awards


• Length of Service Rewards