Customer Success & Support Coordinator

Emplas Window Systems Limited; England; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

28 days holidays

Birthday day off

Pension scheme

Ongoing training

Social events

Job summary

Emplas Window Systems Limited is seeking a dedicated customer service representative to maintain and develop relationships with our customers in the construction sector. You will assist with product inquiries, process orders accurately, and ensure high levels of service and quality.

This role demands excellent organisational skills alongside a resilient and confident approach to customer communication. We offer a salary of £24,500 per annum with benefits including holidays, a pension scheme, and

Qualifications

• 1 year experience within a customer service role, ideally in manufacturing/construction.
• Confidence using the telephone and resilience in customer interactions.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Maintain relationships with new and existing customers.
• Assist customers with inquiries about products and services.
• Process customer stock orders accurately and on time.

Skills

Customer service

IT skills

Organisational skills

Communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Emplas Window Systems Limited is seeking a dedicated customer service representative to maintain and develop relationships with our customers in the construction sector. You will assist with product inquiries, process orders accurately, and ensure high levels of service and quality.

This role demands excellent organisational skills alongside a resilient and confident approach to customer communication. We offer a salary of £24,500 per annum with benefits including holidays, a pension scheme, and