Customer Success & Relations Coordinator

Emplas Window Systems; Wollaton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Emplas Window Systems in Wollaton is seeking a Customer Service Advisor to maintain close relationships with our customers and manage enquiries about products and services. You will play a vital role in ensuring clear, proactive communication and timely assistance for customers across our portfolio.

You will inform and update customers on order lead-times, liaise with other departments to resolve issues, and ensure stock orders are received and processed accurately by agreed deadlines, always

Responsibilities

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

Job description

Emplas Window Systems in Wollaton is seeking a Customer Service Advisor to maintain close relationships with our customers and manage enquiries about products and services. You will play a vital role in ensuring clear, proactive communication and timely assistance for customers across our portfolio.

You will inform and update customers on order lead-times, liaise with other departments to resolve issues, and ensure stock orders are received and processed accurately by agreed deadlines, always