Customer Support Manager — AI-Driven Ops & Flexible Schedule

Everway; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global neurotechnology firm is seeking a Customer Support Manager in the United Kingdom to lead a team providing exceptional support across various channels. In this role, you will drive operational improvements and optimize support processes, ensuring a customer-centric culture. Candidates should possess over 5 years of experience in customer support, including leadership roles, along with strong analytical and problem-solving skills. A bachelor’s degree or equivalent experience is required, and the role offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Flexible work schedules

Comprehensive health and wellness benefits

Flexible time off plans

Career growth through development programs

Qualifications

• 5+ years of experience in customer support or a similar role, including at least 2 years in leadership.
• Experience with omni-channel support and familiarity with key tools and platforms.
• Strong analytical skills with experience tracking and managing KPIs.

Responsibilities

• Lead, coach, and mentor a team of Customer Support Specialists.
• Oversee omni-channel customer support operations.
• Monitor and analyze team performance metrics.

Skills

Customer Support Management

Coaching

Analytical Skills

Problem Solving

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Zendesk

Salesforce

Job description

A global neurotechnology firm is seeking a Customer Support Manager in the United Kingdom to lead a team providing exceptional support across various channels. In this role, you will drive operational improvements and optimize support processes, ensuring a customer-centric culture. Candidates should possess over 5 years of experience in customer support, including leadership roles, along with strong analytical and problem-solving skills. A bachelor’s degree or equivalent experience is required, and the role offers a competitive salary and comprehensive benefits.