Customer Support Executive

Rutherford Briant; Brentford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology company in hospitality is seeking a Customer Support Executive to act as the primary on-site contact. You will manage client relationships and provide technical support, ensuring excellent service. The role offers a salary of £30,000 to £35,000 per annum, plus benefits and opportunities for professional development.

Benefits

Professional development opportunities

Collaborative culture

Flexible working hours

Qualifications

• Understanding of technology or strong experience within the hospitality industry.
• Proven ability to manage client relationships and deliver excellent customer service.
• Confident in supporting technology systems (training will be provided).

Responsibilities

• Act as the primary on-site contact for the client and their partner.
• Build and maintain strong working relationships.
• Provide first-line technical support and troubleshooting.

Skills

Client relationship management

Excellent communication skills

Negotiation skills

Proactive and organized

Job description

Are you a relationship focused professional looking for your next challenge? Do you thrive on building strong client relationships and delivering exceptional customer experiences? Are you passionate about supporting hospitality operations and technology solutions across the UK? Keep reading!

I am currently recruiting for a Customer Support Executive to join a well-established and growing technology business in the hospitality sector. Based on-site with a major client, this is a client-facing role offering a mix of account management, customer support, and technology troubleshooting, with strong development opportunities.

Responsibilities

As a Customer Support Executive, you will:

• Act as the primary on-site contact for the client and their partner.
• Build and maintain strong working relationships, ensuring smooth day-to-day operations.
• Manage client needs, delivering a consistent, high-quality service experience.
• Provide first-line technical support and troubleshooting for hospitality technology systems.
• Carry out regular checks, preventative maintenance, and operational updates.
• Collaborate closely with internal teams to maintain service consistency.
• Travel to other UK and European client sites when required for on-site support.

Requirements

As a Customer Support Executive, you will need:

• Understanding of technology or strong experience within the hospitality industry.
• Proven ability to manage client relationships and deliver excellent customer service.
• Excellent communication, negotiation, and relationship-building skills.
• Confident in supporting technology systems (training will be provided).
• Organised, proactive, and able to follow through on tasks independently.
• Flexibility to adjust working hours to client events.

Benefits

As a Customer Support Executive, you will get:

• £30,000 to £35,000 per annum plus additional benefits.
• Monday to Friday, 9:00am – 5:30pm.
• Professional development, training, and progression opportunities.
• Collaborative, inclusive culture where your contribution is valued.

If you're ready to take the next step in your career and be part of a thriving and ambitious business – apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.