Customer Support Engineer - Graduate considered

ZipRecruiter; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic and innovative software company as a Customer Support Engineer in Central London. This role offers a unique opportunity to work with cutting-edge machine learning technology while providing exceptional customer support. You'll receive comprehensive training and work alongside industry experts, ensuring swift resolutions to customer issues. With a focus on career progression and a supportive environment, this position is perfect for motivated graduates or experienced support professionals looking to make a significant impact in a fast-growing company. Embrace the chance to develop your technical skills and advance your career in a client-facing role.

Benefits

Healthcare

Pension

Career Progression

Training Opportunities

Qualifications

• Minimum 2.1 degree from a renowned university in a STEM field.
• Strong communication skills and a customer-focused attitude.

Responsibilities

• Act as the main point of contact for customer issues.
• Manage customer issues from initial report to resolution.

Skills

Customer Experience

Problem-Solving

Communication Skills

Learning New Technologies

Education

2.1 Bachelor’s Degree in STEM

A-Level ABB or equivalent

Tools

Python

Bash

Job description

Job Description

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location: Central London – 3 days in office / 2 days remote

Salary: £30,000 – £35,000 + healthcare, pension, etc.

Requirements for Customer Support Engineer:

• A minimum of a 2.1 bachelor’s degree from an internationally renowned university in a STEM-related discipline
• At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV)
• Basic scripting knowledge in Python or Bash beneficial
• You genuinely care about the customer experience and have relevant experience (e.g., from summer jobs)
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for learning new technologies
• Ability to work independently and as part of a team
• Excellent communication skills with fluent spoken and written English
• Keen to work in a client-facing technical role (not R&D)

Responsibilities for Customer Support Engineer:

• Initially, you will be fully trained on the machine learning platform to understand its intricacies
• Act as the main point of contact, liaising with customers and internal teams (primarily the tech team)
• Manage customer issues from initial report to resolution
• Perform basic troubleshooting and escalate issues to the tech team as needed
• Provide an excellent customer experience throughout the process

What this offers:

• Opportunity to work for an industry-leading software company with a strong track record of hiring and training graduates
• Chance to develop a career in Technical Support Engineering within a fast-growing company
• Competitive remuneration and benefits package

Applications:

If you have top academics and wish to apply, please include your degree classification/GPA and A Level grades (or UCAS equivalent) on your CV. Send your updated CV via the relevant link.

We’re committed to an inclusive and accessible recruitment process. If you require reasonable adjustments, please email [e-mail]. If this email has been removed, full contact details are available on our website.

Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer / Python / Bash / 1st line / first line / junior / trainee / graduate