IT Field Support Engineer / Onsite Second Line Technician

ZipRecruiter; London; On-site; GBP 32,000 - 34,000; Full time

Job summary

An established industry player is seeking an Onsite IT Field Support Engineer to deliver exceptional technical support. This role involves resolving user issues, managing Active Directory, and ensuring seamless connectivity for clients. With a focus on customer satisfaction, you'll utilize your troubleshooting skills to address a variety of IT challenges. The position offers a competitive salary, a bonus structure, and opportunities for professional development through industry-recognized training. Join this inclusive work environment and make a difference in the lives of users while advancing your career in IT support.

Benefits

Inclusive Work Environment

Industry-Recognized Training

Personal Development Time

23 Days Holiday

Day Off on Your Birthday

Qualifications

• Experience with remote and deskside support.
• Excellent client-facing skills and troubleshooting abilities.

Responsibilities

• Provide desktop support and respond to service tickets.
• Manage user accounts and perform system maintenance.

Skills

IT Troubleshooting

User-Facing Skills

Windows OS

Basic Networking

Active Directory Management

Remote Support

Tools

RMM

InTune

Job description

Onsite IT Field Support Engineer who has good IT troubleshooting and user-facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider.

SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 bonus + benefits

LOCATION: Battersea, London (SW11)

You will be based on a client site in Battersea, London, with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month, with expenses reimbursed for travel and accommodation booked by the company.

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered, you must complete an online test. Reach the pass mark to proceed to the next stage of the interview process.

Job Overview

We have a fantastic new opportunity for an Onsite IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside support.

As an Onsite IT Field Support Engineer, you will provide desktop support, respond to first and second line service tickets, escalate issues as needed, and coordinate with third-party vendors for warranty repairs.

Duties

1. Resolve level 1 and 2 support cases related to end-user issues, infrastructure, and projects.
2. Set appropriate client expectations during troubleshooting to ensure excellent customer service.
3. Resolve incidents involving Mail Application/Office 365, connectivity, VIP incidents, file restores, remote access, and password resets.
4. Perform system maintenance such as patching, upgrades, and critical updates.
5. Manage Active Directory (Entra ID): user management, password resets, Group Policy, and onboarding/offboarding processes.
6. Use support tools like RMM and InTune for device management.

Candidate Requirements

• Experience with remote and deskside support.
• Excellent client-facing skills.
• Good understanding of Windows OS and basic networking.
• Passion for helping people and ability to explain technical issues to non-technical users.
• Flexibility for occasional overnight stays at client sites.

Benefits

• Salary up to £34,000 plus bonus up to £2,000.
• Inclusive work environment.
• Industry-recognized training and certifications (sponsored).
• Personal development time with Pluralsight platform.
• Various company benefits.
• 23 days holiday plus bank holidays, with additional days earned over time.
• Day off on your birthday.

Apply Today

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Job Ref: AWDO-P13367

Full-Time, Permanent roles available in Battersea, London. AWD online specializes in sourcing candidates and advertising vacancies across multiple platforms on a non-commission basis, operating as an employment agency.