Customer Support Engineer - Graduate considered

JR United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic software company in London as a Customer Support Engineer. This role offers a unique opportunity to work with cutting-edge machine learning technology while providing exceptional support to customers. You'll be at the forefront of innovation, collaborating with technical teams to resolve customer issues effectively. With excellent training and career progression, this position is perfect for motivated graduates or experienced professionals looking to advance their careers in a client-facing technical role. Embrace the chance to learn and grow in a vibrant, supportive environment.

Benefits

Competitive Remuneration

Career Progression

Excellent Training

Inclusive Recruitment Process

Qualifications

• Minimum of a 2.1 bachelor's degree from a renowned University in a STEM discipline.
• Basic scripting knowledge in Python or Bash is beneficial.

Responsibilities

• Act as the main point of contact for customer issues and liaise with internal teams.
• Manage customer issues from initial report to resolution.
• Perform basic troubleshooting and escalate issues as needed.

Skills

Customer Experience

Problem-Solving

Communication Skills

Basic Scripting (Python/Bash)

Teamwork

Self-Motivation

Learning Aptitude

Education

Bachelor's Degree in STEM

A-Level or Equivalent

Job description

Job Description

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location

Central London – 3 days in office / 2 days remote

Requirements

• A minimum of a 2.1 bachelor's degree from an internationally renowned University in a STEM-related discipline
• At least ABB at A-Level or equivalent UCAS points (please include A-Level grades on your CV)
• Basic scripting knowledge in Python or Bash is beneficial
• Experience demonstrating care for the customer experience (e.g., summer job, internship)
• A motivated self-starter with problem-solving skills
• Strong aptitude for learning new technologies
• Ability to work independently and as part of a team
• Excellent communication skills in fluent spoken and written English
• Keen to work in a client-facing technical role

Responsibilities

• Complete training on the machine learning platform to understand the product's intricacies
• Act as the main point of contact, liaising with customers and internal teams (primarily the tech team)
• Manage customer issues from initial report to resolution
• Perform basic troubleshooting and escalate issues as needed
• Ensure an excellent customer experience throughout the process

What We Offer

• Work for an industry-leading software company with a strong track record of hiring and training graduates
• An exciting career opportunity in Technical Support Engineering
• Competitive remuneration and benefits

Application Process

If you have excellent academic credentials and wish to apply, please include your degree classification/GPA and A-Level grades (or UCAS equivalent) on your CV. Send your updated CV via the relevant link.

We are committed to an inclusive and accessible recruitment process. If you require reasonable adjustments, please email [emailprotected] (full contact details are available on our website).