Technical Support Agent

TN United Kingdom; Northern Ireland; Remote; GBP 30,000 - 36,000; Full time

Job summary

An innovative company is seeking a Technical Support Agent to join their dynamic team in Northern Ireland. This fully remote role offers a competitive salary and the opportunity to work with exciting new technologies, including VR devices. The ideal candidate will possess strong technical knowledge and excellent communication skills, enabling them to effectively support enterprise customers. You will be responsible for managing complex cases, collaborating with engineers, and ensuring customer satisfaction. If you are passionate about technology and customer service, this role is perfect for you!

Qualifications

• Minimum 2 years of experience in technical support for enterprise customers.
• Strong knowledge of operating systems and web technologies.

Responsibilities

• Handle 20-25 complex support cases daily for enterprise customers.
• Communicate troubleshooting steps effectively to users.

Skills

Technical Support

Advanced Troubleshooting

Web Technologies Knowledge

Communication Skills

Multitasking

Critical Thinking

Education

Computer Science Qualifications

Tools

Microsoft Suite

Ticket Management Software

Job description

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Technical Support Agent, uk, work at home, northern ireland

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Client:

Concentrix

Location:

uk, work at home, northern ireland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1f765945d3b9

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is afully remote role, however, only candidates residing in Northern Ireland can be considered,in the event you are required to come to our hub in Belfast.

The role will require flexibility tocommit to shifts between 8am – 11pm, Monday to Sunday . We offer a competitive salary of£30,500 + benefits !

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

• Device, and performance support
• Communicate troubleshooting steps effectively
• Supporting with data and user deletion requests
• Collaborate with engineers to provide tech resolutions
• End-to-end ownership of customer support requests
• Proactively gaining updates and communicating to the customer

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non tech audience clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
• Structured multitasking and prioritisation skills
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
• Collaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

• Web based background or computer science qualifications

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authori s ed to work in the UK will be considered for this position.