Cloud Support Engineer

JR United Kingdom; Borehamwood; On-site; GBP 28,000 - 42,000; Full time

Job summary

An expanding managed services provider is seeking a motivated 1st/2nd Line IT Support Engineer to join their dynamic team in Borehamwood. This hands-on, fully on-site role involves delivering exceptional IT support primarily based on modern Microsoft technologies. You'll be responsible for maintaining clients' IT infrastructure, troubleshooting issues, and contributing to project rollouts. With a focus on customer service, this position offers a collaborative environment where learning and growth are prioritized. If you're ready to take the next step in your IT career, this is the perfect opportunity for you.

Benefits

Supportive environment

Exposure to modern infrastructure

Collaborative team-focused environment

Qualifications

• Minimum 2-3 years in a 1st Line or 2nd Line support role.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide 1st/2nd line support for client environments.
• Troubleshoot hardware, software, and connectivity issues.
• Support cloud and on-prem infrastructure (MS 365, Azure).

Skills

1st/2nd Line Support

Microsoft 365

Active Directory/Entra

Windows Server 2022

Networking basics (TCP/IP, DNS, DHCP)

Customer Service Skills

Troubleshooting Skills

Education

2-3 years in IT Support

Tools

Azure

Windows Server

Barracuda

Mimecast

SonicWall

UniFi

HPE Aruba

Job description

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Salary: Competitive – based on experience

Sector: Managed Services / IT Support

We’re working with a growing managed services provider that's expanding its support team due to continued success and new client wins. This is a fantastic opportunity for a 1st/2nd Line IT Support Engineer looking to build on their experience and progress in a fast-paced and tech-focused environment.

About the Role:

This is a hands-on, fully on-site role based at the company's Borehamwood office. You’ll be responsible for delivering and maintaining clients’ IT infrastructure—primarily built on modern Microsoft technologies. While the majority of the work is office-based, occasional travel to client sites may be required.

Key Responsibilities:

• Provide 1st/ 2nd line support for client environments
• Troubleshoot hardware, software, and connectivity issues
• Escalate tickets when appropriate while maintaining ownership
• Support cloud and on-prem infrastructure (MS 365, Azure, Windows Server)
• Contribute to project rollouts and system upgrades
• Deliver excellent customer service across all touchpoints
• Minimum 2–3 years in a 1st Line or 2nd Line support
• Strong customer service and communication skills
• Experience supporting the following:
• Microsoft 365
• Active Directory/Entra
• Windows Server 2022
• Networking basics (TCP/IP, DNS, DHCP)

Additional Skills (Nice to Have):

• Windows Server 2025 (preview/build exposure)
• Security platforms such as Barracuda or Mimecast
• Basic firewall & networking experience (e.g., SonicWall, UniFi, HPE Aruba)
• Exposure to device management and endpoint security

What’s on Offer:

• A supportive and fast-paced environment where learning is encouraged
• Exposure to modern infrastructure and client projects
• Fully on-site role with a collaborative, team-focused environment

Interviews are happening this week, apply NOW to be considered!