Technical Support Agent

Minacs; United Kingdom; Remote; GBP 31,000; Full time

Job summary

An innovative firm is looking for Technical Support staff to join its dynamic Enterprise team. This fully remote role, open to candidates in Northern Ireland, offers the chance to work with cutting-edge technologies, including VR devices. You'll be responsible for providing exceptional support to enterprise customers, managing complex cases, and collaborating with engineers to deliver effective solutions. With a competitive salary and a commitment to a diverse and inclusive work environment, this is an exciting opportunity for those passionate about technology and customer service.

Qualifications

• Minimum of 2 years experience supporting enterprise customers.
• Strong technical knowledge of web technologies and troubleshooting.

Responsibilities

• Handle 20-25 complex cases daily for enterprise customers.
• Collaborate with engineers to provide tech resolutions.

Skills

Technical Support

Troubleshooting Skills

Communication Skills

Operating Systems Knowledge

Multitasking Skills

Critical Thinking

Interpersonal Skills

Education

Web-based background

Computer Science qualifications

Tools

Microsoft Suite

Ticket Management Software

Job description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is afully remote role, however, only candidates residing in Northern Ireland canbe considered,in the event you are required to come to our hub in Belfast.

The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of£30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

• Device, and performance support
• Communicate troubleshooting steps effectively
• Supporting with data and user deletion requests
• Collaborate with engineers to provide tech resolutions
• End-to-end ownership of customer support requests
• Proactively gaining updates and communicating to the customer

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non tech audience clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
• Structured multitasking and prioritisation skills
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
• Collaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

• Web based background or computer science qualifications

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authori s ed to work in the UK will be considered for this position.