Customer Support Coordinator - Fast-Paced Growth Role

GAP Group Ltd.; Tilbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Generous holidays

Job summary

GAP Group Ltd. is seeking a Customer Support Coordinator in Tilbury to be the first point of contact for regional customers, handling hire requests and queries, delivering exceptional service, and supporting the regional sales team in a fast-paced depot environment.

Ideal candidates will have strong customer service skills, a commercial mindset, and IT proficiency (Outlook/Excel). The role offers career progression within a growing business and a supportive team culture.

Qualifications

• Ideally proven experience in a high-volume customer support role or similar fast-paced environment.
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way

Responsibilities

• Providing a prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add-on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

Skills

Customer service

Sales mindset

Communication

Organisational skills

Proactive

Team player

Independent work

High-volume environment

Tools

Outlook

Excel

Job description

GAP Group Ltd. is seeking a Customer Support Coordinator in Tilbury to be the first point of contact for regional customers, handling hire requests and queries, delivering exceptional service, and supporting the regional sales team in a fast-paced depot environment.

Ideal candidates will have strong customer service skills, a commercial mindset, and IT proficiency (Outlook/Excel). The role offers career progression within a growing business and a supportive team culture.