Customer Support Coordinator

GAP Group Ltd.; Tilbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Generous holidays

Job summary

GAP Group Ltd. is seeking a Customer Support Coordinator in Tilbury to be the first point of contact for regional customers, handling hire requests and queries, delivering exceptional service, and supporting the regional sales team in a fast-paced depot environment.

Ideal candidates will have strong customer service skills, a commercial mindset, and IT proficiency (Outlook/Excel). The role offers career progression within a growing business and a supportive team culture.

Qualifications

• Ideally proven experience in a high-volume customer support role or similar fast-paced environment.
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way

Responsibilities

• Providing a prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add-on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

Skills

Customer service

Sales mindset

Communication

Organisational skills

Proactive

Team player

Independent work

High-volume environment

Tools

Outlook

Excel

Job description

Islay House, Dock Road, Tilbury, RM187EQ

Location

United Kingdom, South East, South East Regional Support

Number of positions to be provided

1

Contract hours

35.25

About the role

The Role

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Customer Support Coordinator to join our dynamic Regional Sales division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.
As the first point of contact for our regional customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to customer support and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast.
If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team, then this could be the opportunity you've been waiting for.

About You

What you'll be doing

• Providing a prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add-on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

What you'll bring

The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:

• Ideally proven experience in a high-volume customer support role or similar fast-paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way

About Us

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.