Customer Support Coordinator

GAP Group; Tilbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

GAP Group in Tilbury is seeking a Customer Support Coordinator to be the first point of contact for regional customers, handling hire requests and queries to keep operations running smoothly. You'll join a busy depot environment, provide prompt service, maximise revenue through add-on sales, and collaborate with the sales team to deliver exceptional support and career progression.

The role offers growth with the UK’s leading equipment hire provider across construction, infrastructure, events,

Qualifications

• Experience in a high-volume customer support role or similar fast-paced environment.
• Excellent customer service skills with a commercial edge.
• Strong communication and organisational skills with attention to detail.
• Confident IT skills (Outlook and Excel).
• Team player who can work independently and take initiative.
• Experience in the hire industry is a bonus with willingness to learn.

Responsibilities

• Providing prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add-on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

Skills

High-volume support

Customer service

Communication

Organisational skills

IT skills

Outlook

Excel

Team player

Independent worker

Hire industry experience

Tools

Outlook

Excel

Job description

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Customer Support Coordinator to join our dynamic Regional Sales division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our regional customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to customer support and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast. If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team, then this could be the opportunity you've been waiting for.

About You

What You'll Be Doing

• Providing a prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add-on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

What You'll Bring

• Ideally proven experience in a high-volume customer support role or similar fast-paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the hire industry is a bonus - but if you've got the passion and willingness to learn, we'll support you every step of the way

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support