Customer Success & Sales Support Coordinator

GAP Group Limited; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

GAP Group Limited in Portsmouth is seeking a Customer Support Coordinator to join our Regional Sales team. You’ll be the first point of contact for regional customers, handling hire requests, queries, and ensuring a smooth depot operation.

You’ll build relationships, resolve issues quickly, and look for add-on sales opportunities to maximise revenue. The role suits someone with hands-on customer service experience in a fast-paced environment who can work independently and as part of a team.

Qualifications

• Experience in a high‑volume customer support role or similar fast‑paced environment.
• Excellent customer service skills with a commercial edge and a drive to increase sales.
• Strong communication and organisational skills with great attention to detail.
• Confident IT skills, including Outlook and Excel.
• A team player who can also work independently and use their initiative.
• Experience in the hire industry is a bonus and training will be provided.

Responsibilities

• Providing a prompt and efficient service to customers and the wider area sales team
• Processing hire-related administration and handling customer and supplier queries with speed and accuracy
• Maximising revenue through effective equipment management and add‑on sales
• Resolving customer complaints and supplier issues with professionalism and efficiency

Skills

Customer service

High-volume support

Sales mindset

Communication

Organisational skills

Independent worker

Hire industry knowledge

Tools

Outlook

Excel

Job description

GAP Group Limited in Portsmouth is seeking a Customer Support Coordinator to join our Regional Sales team. You’ll be the first point of contact for regional customers, handling hire requests, queries, and ensuring a smooth depot operation.

You’ll build relationships, resolve issues quickly, and look for add-on sales opportunities to maximise revenue. The role suits someone with hands-on customer service experience in a fast-paced environment who can work independently and as part of a team.