Customer Support Coordinator - 1 year contract

Office Angels; Dunstable; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable staffing agency in Dunstable is seeking a Customer Support Coordinator on a 1-year contract. The ideal candidate will possess excellent communication skills and experience in customer service, with proficiency in CRM systems like Salesforce. Responsibilities include coordinating inquiries, collaborating with teams, and managing escalations. This role offers a salary of £25,000 - £28,000 and generous benefits including holidays and an enhanced pension scheme.

Benefits

25 days + Bank Holidays of holiday

Enhanced pension scheme

Free Parking

Qualifications

• Proficiency in German or Dutch is a strong advantage.
• Adaptability and resilience to changing customer needs.

Responsibilities

• Coordinate customer inquiries and provide timely support.
• Collaborate with cross-functional teams (sales, logistics, product).
• Manage escalations effectively and ensure customer satisfaction.
• Maintain accurate records in CRM systems.
• Order processing.

Skills

Excellent verbal and written communication skills in English

Customer Service experience

Proven experience in team collaboration and stakeholder management

Technical proficiency in CRM systems

Strong organisational and time management skills

Tools

Salesforce

Excel

Outlook

Job description

Overview

Customer Support Coordinator - 1 Year Contract

Location: Dunstable

Working Hours: Monday - Friday 40 hours a week, with 30 minute lunch, between 8am-5pm

Salary: £25,000 - £28,000

About Our Client: Join our dynamic team as a Customer Support Coordinator! You will play a vital role in supporting our customer service operations. If you're passionate about customer service and thrive in a collaborative environment, we want to hear from you!

Benefits & Perks

• 25 days + Bank Holidays of holiday to recharge
• Enhanced pension scheme for your future
• Free Parking

Responsibilities

• Coordinate customer inquiries and provide timely support
• Collaborate with cross-functional teams (sales, logistics, product)
• Manage escalations effectively and ensure customer satisfaction
• Maintain accurate records in CRM systems
• Order processing

Knowledge, skills, qualifications, experience

• Excellent verbal and written communication skills in English; proficiency in German or Dutch is a strong advantage
• Customer Service experience, with adaptability and resilience to changing customer needs
• Proven experience in team collaboration and stakeholder management
• Technical proficiency in CRM systems (preferably Salesforce), Excel, and Outlook
• Strong organisational and time management skills

How to apply

Join us and become a part of a team that values passion, collaboration, and customer satisfaction! Your journey starts here! For further information please call Fiona on 01923 255626

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.