Customer Support Coordinator

The Stephenworks; Peterborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK ISP is seeking a customer-focused individual for a full-time role in Peterborough. You will be the first point of contact for customers experiencing Wi-Fi issues, managing expectations while conducting troubleshooting. Strong administrative skills and a willingness to learn are essential. This is a great entry opportunity within a tech company poised for growth, with benefits including private healthcare and holiday entitlement.

Benefits

Private health insurance

26 days holiday (+8 bank holidays)

Pension

Qualifications

• Experience in a customer service role is essential.
• Ability to manage expectations and communicate clearly.
• Willingness to learn new technologies.

Responsibilities

• Serve as the first point of contact for customers with Wi-Fi issues.
• Conduct basic troubleshooting and relay information to the engineering team.
• Organize engineers' schedules for efficient job handling.

Skills

Customer service skills

Strong admin skills

Tech savviness

Job description

Peterborough

£26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc.

Working hours are 9-5:00, full time on site.

The Company

This is a customer facing role based in Peterborough working for this UK based altnet. These are a well‑funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations.

The Role

In a nutshell, you'll be the first point of contact for any customers who get in contact if they're experiencing any Wi‑Fi issues. You'll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineers' diaries to ensure that they can get from one job to another with no issue.

Because you'll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key.

Ideally, we're looking for someone with a customer service background with strong admin skills. For this role, we're open to any industry background given that you're willing to learn anything you don't quite know. Having a good attitude and customer service skills are essential for this role. Likewise, you'll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before.

This is a great opportunity to get your foot in the door within a tech company that is heading in the right direction. Maybe you have aspirations within project coordination, network support, or anything else.

Next steps

If this sounds like something you would be interested in, you have 3 options:

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message on LinkedIn before applying and she will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don't quite hit the mark.

We look forward to hearing from you.