Customer Support Coordinator

Places for People Living Plus; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent social enterprise is seeking a Customer Support Worker in Bristol to provide vital support to homeless families and individuals in accommodation services. The ideal candidate should have experience in housing management, possess strong IT and communication skills, and be capable of working positively in challenging situations. This role includes developing support plans and collaborating with various agencies to ensure the highest standard of service is provided. A comprehensive benefits package is offered, including a competitive salary and generous holiday entitlement.

Benefits

Competitive salary with annual review

Pension with matched contributions

Up to 35 days annual leave

Healthcare cashback plan

Bonus scheme

Training and development opportunities

Discounts and offers from shops

Qualifications

• Experience working with vulnerable client groups.
• Ability to work in potentially challenging situations.
• Familiarity with housing management practices.

Responsibilities

• Provide support to homeless families and individuals.
• Develop person-centred support plans.
• Collaborate with partner agencies.

Skills

Experience in housing management

Strong IT skills

Effective communication skills

Resilience and positivity

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We're looking for a Customer Support Worker to join our welcoming team in Bristol. In this role, you'll provide support to homeless families and individuals living in our supported accommodation services.

Working within the scheme you will support with the continued, safe provision of accommodation for the customers living in our schemes.

You will play a key role in signing up new customers to the service and supporting them through their housing journey. The role will involve working with the team, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will be working closely with our customers to develop a person-centred support plan, and deliver housing management services.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position.

For more information, please download our job profile available on our website.

More about you

Here at Places for People we are looking for someone who is asspirited as we, this is an emotive working environment, and we need our staff to be positive, supportive and resilient.

You will have experience of housing management, working with vulnerable client groups, working in potentially challenging situations and working with partner agencies.

You must also have strong IT and communication skills.

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.