Customer Support Co-ordinator — Parts, Scheduling & SAP

Brook Street; Belper CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading boiler manufacturer based in Belper is seeking an experienced Customer Support Co-ordinator to join their busy service operations team. This role involves supporting Field Engineers with the accurate ordering of replacement parts, managing communications with customers, and ensuring records are compliant. Candidates should have strong organizational skills, familiarity with SAP and Salesforce, and the ability to work both independently and collaboratively. The company offers comprehensive training, an annual bonus, and various health benefits.

Benefits

Comprehensive training

Performance-based bonus scheme

25 days annual leave

7% employer pension contribution

Employee Assistance Programme

Health benefits

Subsidised bistro and coffee shop

Access to discounts and offers

Qualifications

• Experience ordering parts, ideally within a boiler or heating environment.
• Ability to identify opportunities for process improvement.

Responsibilities

• Support Field Engineers with ordering replacement parts.
• Schedule engineer visits and maintain clear communication with customers.
• Manage email requests quickly and professionally.
• Ensure records are accurate and compliant with company standards.
• Place and manage orders using SAP and Salesforce.

Skills

Strong administrative skills

Excellent attention to detail

Strong interpersonal skills

Ability to work independently

Tools

SAP

Salesforce

Job description

A leading boiler manufacturer based in Belper is seeking an experienced Customer Support Co-ordinator to join their busy service operations team. This role involves supporting Field Engineers with the accurate ordering of replacement parts, managing communications with customers, and ensuring records are compliant. Candidates should have strong organizational skills, familiarity with SAP and Salesforce, and the ability to work both independently and collaboratively. The company offers comprehensive training, an annual bonus, and various health benefits.