Customer Support Apprentice

Liquipak Ltd; Huddersfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic cleaning solutions company is seeking a Customer Service Assistant in Huddersfield. Responsibilities include handling calls and emails, processing orders, managing returns, and ensuring high-quality customer care. Ideal candidates should have GCSEs in English and Maths and strong communication and organizational skills. Join a growing company committed to providing top-quality cleaning products to customers.

Responsibilities

• First point of contact for incoming calls and emails.
• Process orders from customers.
• Answer customer queries and manage product issues.
• Manage returns and replacements.
• Arrange and track deliveries.
• Demonstrate effective verbal and non-verbal communication skills.
• Maintain a positive tone in all communications.
• Organize workload and meet deadlines.
• Demonstrate patience and calmness.

Skills

Communication skills

IT skills

Attention to detail

Organisational skills

Customer care skills

Administrative skills

Logical thinking

Team working

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

A dynamic cleaning solutions company is seeking a Customer Service Assistant in Huddersfield. Responsibilities include handling calls and emails, processing orders, managing returns, and ensuring high-quality customer care. Ideal candidates should have GCSEs in English and Maths and strong communication and organizational skills. Join a growing company committed to providing top-quality cleaning products to customers.