Customer Support Applications Engineer

Michael Page (UK); Warrington; On-site; GBP 31,000 - 40,000; Full time

Job summary

A growing mechanical subsystems organization in Warrington is seeking a Customer Support Applications Engineer to guide clients in product selection and provide technical support. The ideal candidate will have a related technical degree and excellent communication skills. The salary ranges from £31,500 to £40,000 per annum. This permanent role offers opportunities for career growth within an innovative environment.

Benefits

Competitive salary

Permanent position

Opportunities for career growth

Supportive work environment

Qualifications

• Bachelor's degree in a related technical field is required.
• Excellent communication and teamwork skills are essential.
• Proficiency in Microsoft Office and ERP systems is necessary.

Responsibilities

• Guide clients in product selection using product knowledge.
• Provide quotes and technical support information.
• Ensure that departments' KPIs are met.

Skills

Excellent communication skills

Ability to work in a team

Ability to plan and organise workload

Professional telephone manner

Positive attitude

Ability to work to deadlines

Ability to interpret technical drawings

Excellent work ethic

Proficient in Microsoft Office

Able to use ERP System

Able to use CRM Tool

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechatronics

Bachelor's degree in Aerospace Engineering

Bachelor's degree in Physics

Job description

About Our Client

The employer is a small-sized organisation operating within the mechanical subsystems sector. They specialise in providing innovative solutions to their clients and are committed to maintaining high-quality standards in their products and services. In Defence, Aerospace, Energy, Formula 1 and Industrial.

Job Description

Based from the Warrington office: Customer Support Applications Engineer will:

• Use product knowledge to guide clients in product selection.
• Provide quotes for parts and systems to potential customers.
• Provide technical support information.
• Formulate technical commercial solutions from customer enquiries.
• Respond in a timely manner to technical enquiries.
• Liaise with the customer and engineering to ensure the customer receives the appropriate support.
• Help to ensure that the departments KPI's are met.
• Collaboration with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.
• Support continuous improvement initiatives within the business.

The Successful Applicant

A successful Customer Support Applications Engineer should have:

Skills and Behaviours

• Excellent communication skills.
• The ability to work both in a team and independently.
• Able to plan and organise your own workload.
• Professional telephone manner.
• Positive attitude.
• Ability to work to deadlines and prioritise work effectively.
• Ability to interpret technical drawings and specifications.
• Excellent work ethic & attendance.
• Proficient in all aspects of Microsoft Office.
• Able to use ERP System to support the job role.
• Able to use CRM Tool to support the job role.

Qualifications / Education

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field. Aerospace Engineering, Physics

What's on Offer

• A competitive salary of approximately £31,500 - £40,000 per annum.
• A permanent position within a growing company in Warrington.
• Opportunities to work on innovative projects within the industrial/manufacturing industry.
• Supportive and professional work environment.
• Potential for career growth and development.

If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team!