Customer Support Agent (Spanish speaking)

Ben; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A leading benefits platform in the UK is seeking a Customer Support Agent (Spanish speaking) to provide world-class service to users. You will respond to customer queries via various channels, troubleshoot technical issues, and create informative Help Centre articles. The ideal candidate has at least 2 years of customer service experience in a B2B SaaS environment and is proficient in English and Spanish. This position offers a base salary up to £32,500 and various benefits, including enhanced parental leave and health insurance.

Benefits

Monthly personal Ben Balance allowance

Weekly lunch provided

28 days of holidays plus bank holidays

Work-from-abroad scheme

Enhanced parental leave

Comprehensive Private Medical Insurance

Mental health support and professional coaching

Qualifications

• 2 years of experience in customer service in a fast-moving B2B SaaS company.
• Professional or native-level proficiency in English and Spanish (C1 or above).
• Solid technical aptitude with a knack for troubleshooting.

Responsibilities

• Responding to customer queries via email, chat, and phone efficiently.
• Troubleshooting technical and product-related issues within SLAs.
• Creating accurate Help Centre articles in English and Spanish.

Skills

Customer Service

Technical Aptitude

Analytical Thinking

Communication Skills

Problem Solving

Tools

Intercom

JIRA

Job description

Our Mission

Were not your average benefits platform were the driving force that uplifts peoples lives. Our technology connects the entire benefits ecosystem creating better outcomes for employers employees brokers and providers.

Our mission is clear : to build a world where everything works at its best ensuring every employee gets the support they need to thriveboth at work and beyond.

Your Mission

As a Customer Support Agent (Spanish speaking) at Ben youll be a key player in delivering world-class service to our users. Youll be the voice of our product supporting our customers through a range of technical and product-related challenges with empathy efficiency and a problem-solving mindset.

This role is perfect for someone who has deep technical expertise strong analytical and debugging skills and experience resolving complex customer issues in a fast-paced SaaS environment.

Things you will be working on

Responding to customer queries via email chat and phone in a timely friendly and professional manner maintaining an excellent CSAT

This role is intended to cover all UK working days. You may occasionally be required to work on public holidays

Troubleshooting and resolving technical and product-related issues with efficiency and within our SLAs

Becoming a Ben product expert and using that knowledge to educate and empower customers

Identifying trends in support queries and escalating complex or recurring issues to the right teams

Create and maintain high-quality Help Centre articles in both English and Spanish ensuring content is accurate consistent and aligned with our brand tone.

Collaborate with product and support teams to translate complex concepts into clear user-friendly documentation for both audiences.

Contributing to continuous improvement through feedback collaboration and knowledge sharing

What were looking for

2 years of experience in customer service in a fast-moving B2B SaaS company

Excellent written and verbal communication skills

A professional or native-level proficiency (C1 or above) in English and Spanish

Strong analytical thinking and problem-solving ability

Solid technical aptitude - you enjoy digging into details and finding answers

Familiarity with tools like Intercom JIRA or other CRM and ticketing platforms

Excellent organisational skills - you know how to manage your time prioritise effectively and stay on top of your queue

You will not love this role if you.

Arent comfortable working in a fast paced environment

Are not ready to own your own results and be held accountable

Like maintaining the status-quo and arent willing to think outside the box

Like a lot of structure and processes we are a start-up and are still working things out and we dont always know whats next

Are not comfortable with ambiguity we will give you guidance but sometimes you have to work things out

Wait for others to step up or to be told what to do. We are a high-performance and high-reward work place and are looking for people who are proactive

Our Compensation & Benefits

Its important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below along with the full offering here.

Up to 32500 base salary

100 monthly personal Ben Balance : for whatever works for you whether thats Netflix Spotify or a really expensive cup of coffee! This allowance will increase by 50 for each year of service until you reach 250

Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

28 days of holidays a year plus bank holidays and an option to buy or sell 5 days per year . Also your holiday entitlement will increase to 30 days at your 3rd year of service!

Work-from-abroad scheme so you can support your travels enjoy an extended holiday or visit loved ones.

Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

Comprehensive Private Medical Insurance

Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity and Culture at Ben

We are organically growing a brilliantly diverse inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application just let us know by emailing . You can learn more about DEI at Ben here .

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1