Customer Service Advisor - Phone Coop

Central England Co-operative Limited; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Developm…

Job summary

Central England Co-operative Limited is hiring a Customer Support Advisor to join our Utilities team. You’ll handle inbound queries via calls and emails, deliver customer-first service and help customers select the right product for them.

With 6 months contact centre experience desirable, you’ll thrive in a collaborative environment, bring a can-do attitude, and take advantage of our training plans, health and wellbeing programmes, and generous annual leave.

Qualifications

• 6 months contact centre experience – desirable.
• A can-do attitude with solution-focused mindset.
• Flexibility to support across the wider customer service team.
• Excellent communication skills - both written and verbal.

Responsibilities

• Dealing with queries via inbound calls & emails, taking a customer-first approach.
• Offering the best advice through account reviews, ensuring customers are on the right product for them.
• Delivering sales through service with existing members and customers.
• Identifying customer experience improvements and escalating accordingly.

Skills

Customer service

Communication skills

Job description

OurCoopis looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work

As a Customer Support Advisor, some of your key responsibilities will include:

• Dealing with queries via inbound calls & emails, taking a customer-first approach
• Offering the best advice through account reviews, ensuring our customers are on the right product for them
• Delivering sales through service with existing members and customers
• Identifying customer experience improvements and escalating accordingly

Who are we looking for?

To be a successful candidate for this role, you will need:

• 6 months contact centre experience – desirable
• A can-do attitude along with a solution-focused mindset
• Flexibility to support across the wider customer service team
• Excellent communication skills - both written and verbal

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!