Customer Service Advisor - Phone Coop

Co-Operative Energy Ltd; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health & Wellbeing Programmes

Training & Development Plans

Enhanced Family Leave

Job summary

OurCoopis is seeking a Customer Support Advisor to join our thriving Utilities sector. You will handle queries via inbound calls and emails with a customer-first approach, and help customers choose the right product through account reviews.

The role includes delivering sales through service to existing members and customers, and identifying opportunities to improve the customer experience by escalating issues as needed.

Qualifications

• 6 months contact centre experience desirable.
• Can-do attitude with a solution-focused mindset.
• Flexibility to support across the wider customer service team.
• Excellent written and verbal communication skills.

Responsibilities

• Dealing with queries via inbound calls & emails, taking a customer-first approach.
• Offering the best advice through account reviews, ensuring our customers are on the right product for them.
• Delivering sales through service with existing members and customers.
• Identifying customer experience improvements and escalating accordingly.

Skills

Contact centre experience

Can-do attitude

Teamwork

Communication skills

Job description

OurCoopis looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work

As a Customer Support Advisor, some of your key responsibilities will include:

• Dealing with queries via inbound calls & emails, taking a customer-first approach
• Offering the best advice through account reviews, ensuring our customers are on the right product for them
• Delivering sales through service with existing members and customers
• Identifying customer experience improvements and escalating accordingly

Who are we looking for?

To be a successful candidate for this role, you will need:

• 6 months contact centre experience – desirable
• A can-do attitude along with a solution-focused mindset
• Flexibility to support across the wider customer service team
• Excellent communication skills - both written and verbal

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!