Customer Support Advisor — Impactful Service & Growth

Co-Operative Energy Ltd; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health & Wellbeing Programmes

Training & Development Plans

Enhanced Family Leave

Job summary

OurCoopis is seeking a Customer Support Advisor to join our thriving Utilities sector. You will handle queries via inbound calls and emails with a customer-first approach, and help customers choose the right product through account reviews.

The role includes delivering sales through service to existing members and customers, and identifying opportunities to improve the customer experience by escalating issues as needed.

Qualifications

• 6 months contact centre experience desirable.
• Can-do attitude with a solution-focused mindset.
• Flexibility to support across the wider customer service team.
• Excellent written and verbal communication skills.

Responsibilities

• Dealing with queries via inbound calls & emails, taking a customer-first approach.
• Offering the best advice through account reviews, ensuring our customers are on the right product for them.
• Delivering sales through service with existing members and customers.
• Identifying customer experience improvements and escalating accordingly.

Skills

Contact centre experience

Can-do attitude

Teamwork

Communication skills

Job description

OurCoopis is seeking a Customer Support Advisor to join our thriving Utilities sector. You will handle queries via inbound calls and emails with a customer-first approach, and help customers choose the right product through account reviews.

The role includes delivering sales through service to existing members and customers, and identifying opportunities to improve the customer experience by escalating issues as needed.